FAQ & Site Info

Terms of Service

These Terms of Service ("Terms") govern your use of the services provided by Keygalaxy Digitals Private Limited ("Keygalaxy Digitals", "we", "us", or "our") on the ecrater platform. By accessing or using our services, you agree to be bound by these Terms. Please also refer to the ecrater Terms of Service (https://www.ecrater.com/terms.php) for additional terms and conditions.

Payment Processing

• All payments are processed through PayPal and Stripe.
• If you do not have a PayPal account, you can select guest checkout.
• PayPal payments are not available for buyers from India; they can only make card payments during checkout.

Tax

• As we are based in India, we are required to collect Goods and Services Tax (GST) from Indian customers.
• A GST rate of 18% will be applied to purchases made by customers within India.
• No tax will be charged to customers located outside India.

Order Delivery

• All orders will be delivered via email within 12 hours, but delivery may take up to 24 hours.
• Please remember to check your spam/junk folder for delivery notifications.
• We operate seven days a week to ensure timely delivery.

Customer Support

• If you encounter any issues with your order, please contact us at [email protected].
• We aim to respond to all inquiries within 12-24 hours.

Privacy

• We do not use your email addresses for marketing purposes.
• We use your email addresses to deliver your orders and to reply to any queries or issues you may have.
• After every successful order, you will receive an email for feedback purposes.

Please note that these terms are subject to change, and it is your responsibility to review them periodically for any updates. By continuing to use our services, you agree to be bound by the most current version of these Terms. If you have any questions or concerns, please contact us at [email protected].